Privacy Policy
Your privacy is important to us. It is By Gate & Apple Beverages Inc policy to respect your privacy regarding any information we may collect from you across our
website, https://hugoscocktails.com.
We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.
We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.
We don’t share any personally identifying information publicly or with third-parties, except when required to by law.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.
Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.
We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us.
Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.
We only ask for personal information when we truly need it to provide a service to you. We collect it by fair and lawful means, with your knowledge and consent. We also let you know why we’re collecting it and how it will be used.
We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss and theft, as well as unauthorized access, disclosure, copying, use or modification.
We don’t share any personally identifying information publicly or with third-parties, except when required to by law.
Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and practices of these sites, and cannot accept responsibility or liability for their respective privacy policies.
You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.
Your continued use of our website will be regarded as acceptance of our practices around privacy and personal information. If you have any questions about how we handle user data and personal information, feel free to contact us.
We value your privacy and the information you consent to share in relation to our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us.
Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send cart reminder messages via SMS.
Notice for Californian Users
Under California Civil Code Section 1789.3, users of the Service from California are entitled to the following specific consumer rights notice: The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted (a) via
email at dca@dca.ca.gov; (b) in writing at: Department of Consumer Affairs, Consumer Information Division, 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834; or (c) by telephone at (800) 952-5210 or (800) 326-2297 (TDD). Sacramento-area consumers may call (916) 445-1254 or (916) 928-1227 (TDD). You may contact us at Gate & Apple Beverages Inc. New York, 31-08 46th Street, 11103 Astoria, NY, USA The above policy is effective as of 1 May 2019.
Third Party Pixels and Cookies
When you visit our website, log in, register or open an email, cookies, ad beacons, and similar technologies may be used by our online data partners or vendors to associate these activities with information they or others have about you, including your email address. We (or service providers on our behalf) may then send communications and marketing to these email addresses. You may opt out of receiving this advertising by
visiting https://app.getemails.com/optout.
Shipping Regulations / Restrictions
➔ Orders for delivery in USA
➔ If you have ordered one of the Products for delivery to an address in the USA, your order will be handled by licensed, third-party retailers in the AccelPay network, and your transaction will be facilitated through those retailers. AccelPay’s Privacy Policy, Terms of Use, ecommerce and payment terms and any other terms and conditions set forth by AccelPay apply to any purchase you make via AccelPay and are between you and the third-party retailers in the AccelPay network.
➔ For your reference, please find AccelPay’s Terms of Service, which include information about any orders you make from them, at the following hyperlink:
https://www.accelpay.io/company/legal. PLEASE REGULARLY CHECK THE ACCELPAY WEBSITE TO VIEW THE THEN-CURRENT ACCELPAY TERMS.
Shipping Policy Additions
➔ Orders only fulfill to the continental US only.
➔ Please note we cannot ship to a PO Box.
➔ Orders are fulfilled in 3-5 days. Standard delivery can take another 3-8 business days, depending on location. Your product will be delivered straight to your door and any order containing alcohol will require an adult signature and ID check upon delivery.
➔ Who will ship my product? Our product is being shipped by a 3rd party partner (AccelPay's retailer network).
➔ Orders containing alcohol are fulfilled by licensed 3rd party retailers in the network. Retailers use a variety of fulfillment carriers including GLS and UPS.
➔ If your order contains both alcohol and merchandise, they will be sent in separate shipments.
➔ If you have ordered one of the Products for delivery to an address in the USA, your order will be handled by licensed, third-party retailers in the AccelPay network, and your transaction will be facilitated through those retailers. AccelPay’s Privacy Policy, Terms of Use, ecommerce and payment terms and any other terms and conditions set forth by AccelPay apply to any purchase you make via AccelPay and are between you and the third-party retailers in the AccelPay network.
➔ For your reference, please find AccelPay’s Terms of Service, which include information about any orders you make from them, at the following hyperlink:
https://www.accelpay.io/company/legal. PLEASE REGULARLY CHECK THE ACCELPAY WEBSITE TO VIEW THE THEN-CURRENT ACCELPAY TERMS.
Shipping Policy Additions
➔ Orders only fulfill to the continental US only.
➔ Please note we cannot ship to a PO Box.
➔ Orders are fulfilled in 3-5 days. Standard delivery can take another 3-8 business days, depending on location. Your product will be delivered straight to your door and any order containing alcohol will require an adult signature and ID check upon delivery.
➔ Who will ship my product? Our product is being shipped by a 3rd party partner (AccelPay's retailer network).
➔ Orders containing alcohol are fulfilled by licensed 3rd party retailers in the network. Retailers use a variety of fulfillment carriers including GLS and UPS.
➔ If your order contains both alcohol and merchandise, they will be sent in separate shipments.
Return / Refund Policy
Can I change my order?
Unfortunately, orders cannot be edited after they are placed. If you need to cancel your order, please email support@accelpay.io before the order ships .
➔ Can I return my order? Orders that contain alcohol cannot be returned or exchanged. If you received the wrong item in your order, please email support@accelpay.io and we will make it right.
➔ Can I cancel my order? Orders may be requested to be canceled until they are shipped. A request to cancel does not guarantee cancellation. Please send requests to support@accelpay.io.
➔ Can I get a refund? We can process refunds on a case by case basis. Please send us a photo of the damaged or incorrect shipment to support@accelpay.io.
➔ What happens if my order arrives damaged? If your order arrives damaged, our team will work to make it right! Send us an email support@accelpay.io with a photo of the damaged order and we will coordinate a reshipment within 3 business days.
➔ Can I return my order? Orders that contain alcohol cannot be returned or exchanged. If you received the wrong item in your order, please email support@accelpay.io and we will make it right.
➔ Can I cancel my order? Orders may be requested to be canceled until they are shipped. A request to cancel does not guarantee cancellation. Please send requests to support@accelpay.io.
➔ Can I get a refund? We can process refunds on a case by case basis. Please send us a photo of the damaged or incorrect shipment to support@accelpay.io.
➔ What happens if my order arrives damaged? If your order arrives damaged, our team will work to make it right! Send us an email support@accelpay.io with a photo of the damaged order and we will coordinate a reshipment within 3 business days.
Delivery Standards
➔ Delivery Attempts: Our delivery service will make up to three attempts to deliver the
package to the intended recipient at the provided address.
➔ Undeliverable Package: If the package remains undeliverable after three delivery attempts, it will be deemed “undeliverable” and returned to the retailer.
➔ Recipient Responsibility: The recipient of the undeliverable package will be responsible for paying the following fees:
◆ If a refund is requested, the recipient would be charged an Undeliverable Package Fee, a flat fee of $25, which will be deducted from their refund.
◆ Original shipping cost is non-refundable.
◆ If a Reshipment is requested, a flat fee of $40 will be charged to cover both the reshipment and the undeliverable package fee.
◆ Other fees may apply due to order contents.
➔ Undeliverable Package: If the package remains undeliverable after three delivery attempts, it will be deemed “undeliverable” and returned to the retailer.
➔ Recipient Responsibility: The recipient of the undeliverable package will be responsible for paying the following fees:
◆ If a refund is requested, the recipient would be charged an Undeliverable Package Fee, a flat fee of $25, which will be deducted from their refund.
◆ Original shipping cost is non-refundable.
◆ If a Reshipment is requested, a flat fee of $40 will be charged to cover both the reshipment and the undeliverable package fee.
◆ Other fees may apply due to order contents.
Accessibility Statement
Hugo’s Cocktails is committed to ensuring our website is accessible and user-friendly for everyone. We strive to make our digital content available to all users, including people with disabilities.
If you experience difficulty accessing or navigating any part of our website, or if you notice any content, feature, or functionality that you believe is not fully accessible, we want to hear from you. Please contact us so we can work to improve your experience.
Contact Us for Accessibility Support:
📞 Phone:1.646.286.4586
📧 Email: info@hugoscocktails.com
Please include “Accessibility Support” in the subject line and provide a brief description of the issue or your suggested improvement.
We take accessibility feedback seriously and review all requests as part of our ongoing efforts to improve our website and overall accessibility practices.
While we do not control third-party websites or digital tools linked from our site, we strongly encourage all third-party partners and vendors to provide content that is accessible and user-friendly.
Gate & Apple Beverages Inc. New York